The manager of this restaurant was cold and unfriendly. The way she interacted with her staff was extremely rude. I feel so sorry for the staff who work here. We waited for a long time after placing our order, but two dishes never arrived. After waiting for about an hour, I tried to approach the manager several times during the wait but received no response whatsoever.
After the extended wait, we approached another staff member and finally learned that those two dishes had not even been ordered in the first place. I was quite sure that I had made the order, as I even confirmed the number of dishes with the manager, who responded unwillingly. Surprisingly, the manager who initially took our order did not come forward to apologize, despite being the one responsible for the mistake and her rude behavior.
In the end, only two of the night-shift staff members came out to apologize. However, our perception of the manager remained negative due to her unprofessionalism and lack of respect for customers. To be frank, I'm quite upset. I've spent some time in Japan and understand the language. Never before have I encountered such a situation or experienced such disrespectful service. Based on my observations, this is an unacceptable way to treat customers, particularly by using impolite language (without Keigo) with both customers and staff members, and refusing to take responsibility and let the staff apologize for her mistakes.
I will not come to this restaurant again and cannot recommend it to others. I sincerely hope this establishment works on improving its service quality and treats everyone, including staff members, with politeness. Especially in these challenging times of finding employees, it's crucial to create a more pleasant dining experience for customers.
