2階の鉄板前でお肉を焼いてもらうランチでした。お肉の質は普通でした。しかし焼き方があまりにもお粗末。
まず鉄板が熱くないので、お肉をのせても焼けない。ジュッとも何とも音もしない。お肉は茹でたかのような表面がグレーになった焼き具合で、中が完全に生の冷たいまま出されたので、もう少し焼いてほしいと頼んだところ焼いてもらえましたが、赤みなので、あまり焼くと固くなるからと言われましたが、赤み云々の話ではなく、言っても通じない感じでした。
付け合わせの白菜・ネギ・椎茸は鉄板がぬるいのでほぼ生のまま。蓮根と赤大根はゴリゴリ。最後のチャーハンはご飯をひっくり返した後コテで何度もご飯の表面を撫でるので、ベチャベチャ。中に入れている牛脂も鉄板がぬるいので、カラッとせずベタベタ。
また鉄板の上でお肉を切るナイフも切れが悪く、お肉の切り口もボロボロ。
尋ねたところ、大学生のアルバイトさんだった。バイトさんでも構わないのですが、ちゃんと焼けるように教育してからにしてほしかった。もしかしたら私達は練習台だったのか？単価の安いランチだったから？
バイトさんの接客が悪いわけではなく、料理の焼きが出来てないのが問題。
お店に入った時に対応してくれた店員さんや電話での応対はとても感じの良い接客だっただけに、残念でした。
(Translated by Google)
I had lunch on the second floor, where the meat was grilled in front of the hot plate. The quality of the meat was average. However, the cooking was terrible.
First of all, the hot plate wasn't hot, so the meat didn't even cook when I put it on. There was no sizzling or anything. The meat was served cold, with a gray exterior, as if it had been boiled, and completely raw inside. I asked them to cook it a little longer, and they did, but they said that since it was red, it would get tough if cooked too long, but they weren't talking about redness or anything, and it seemed like they didn't understand what I was saying.
The accompanying Chinese cabbage, green onions, and shiitake mushrooms were mostly raw because the hot plate was lukewarm. The lotus root and red radish were gritty. For the final fried rice, they flipped the rice over and rubbed the surface of the rice with a spatula several times, so it was soggy. The beef fat they put inside the rice was also sticky because the hot plate was lukewarm, so it wasn't crispy.
The knife used to cut the meat on the hot plate was also dull, and the cut edges were all crumbled. When I asked, I found out it was a part-time college student. I don't mind it being a part-timer, but I wish they had trained us to grill properly first. Maybe we were just practice dummys? Because it was a cheap lunch?
It wasn't that the part-timer's customer service was bad, but the problem was that he couldn't grill the food properly.
It was a shame, as the staff who helped me when I entered the restaurant and those who answered the phone were very friendly.
