(Translated by Google) My husband and I had reserved a table via the website at this restaurant before our trip to Japan. We were clear that we had also ordered the “Concerto” menu on that occasion. When we did not receive any confirmation of the reservation, we had to call them - everything was in perfect order, but of course we also forgot to make sure that we had ordered the “Concerto” menu in advance. When we arrived at the restaurant, we could not get the desired menu because we had not ordered it in advance. Communication about this was very difficult, and we had the impression that the chef was very annoyed with us. Our only option was to choose from the menu - which was both a different menu and a different price than we had expected. The service was poor and impersonal. The food tasted excellent, but we paid about 56,000 yen for two people, which in our opinion is on the expensive side - especially when you consider the service and atmosphere in the restaurant. We would recommend that you find another place to taste Kobe beef.
(Original)
Min mand og jeg havde reserveret bord via hjemmesiden på denne restaurant inden vores rejse til Japan. Det var vores klare opfattelse, at vi ved den lejlighed også havde bestilt menuen “Concerto”. Da vi ingen bekræftelse fik på reservationen, måtte vi ringe til dem - alt var i den skønneste orden, men vi glemte selvfølgelig også at sikre os, at vi havde bestilt menuen “Concerto” på forhånd. Da vi ankom til restauranten kunne vi ikke få den ønskede menu, fordi vi ikke havde bestilt den på forhånd. Kommunikationen herom var meget vanskelig, og vi havde indtrykket af, at kokken blev vældig irriteret på os. Vores eneste mulighed var at vælge fra menukortet - hvilket var både en anden menu og anden pris, end vi havde regnet med. Servicen var ringe og upersonlig. Maden smagte udmærket, men vi betalte ca. 56.000 yen for to personer, hvilket efter vores opfattelse er i den dyre ende - navnlig når man tager service og atmosfære i restauranten i betragtning. Vi vil anbefale, at man finder et andet sted at smage Kobe kød.
