(Translated by Google) The total meal took 30 minutes, but it was the worst. Since I was on a trip to Japan, I wanted to eat something expensive and good, so I visited during lunchtime.
First, I ordered a course that included today's recommended cut, and the chef started grilling it on a teppanyaki grill right in front of me. He grilled the meat without any commentary or explanation. When I asked what cut of meat it was, he finally showed me a picture and told me. Up to this point, I just laughed it off, thinking maybe it was because of a communication breakdown.
However, while I was eating, he started scrubbing the grill plate with a scouring pad. At first, I thought he was just lightly wiping it with a tool because food was stuck, but he kept scrubbing it right in front of me, replacing the scouring pad repeatedly. The sound was extremely annoying.
Then, while I was eating the rice that came out later, he cleared away the plates. Does it make sense to clean up before the meal is even finished?
After finishing the meal—which took about 30 minutes including the grilling—I got up to pay, but there was no guidance on where to go or even a farewell.
It was the worst service experience I've ever had for a high price.
(Original)
총 식사시간은 30분이었는데 최악. 일본 여행 온 김에 비싸고 좋은 음식을 먹고싶어서 점심 시간에 방문 했습니다.
우선 오늘의 추천 부위를 포함한 코스를 주문하자 요리사가 눈 앞에서 철판에 구워주기 시작했습니다. 아무런 멘트나 설명도 없이 고기를 구웠습니다. 이게 어느 부위의 고기인지 물어보니 그제서야 그림을 보여주며 말하더군요. 여기까지는 대화가 잘 안통해서 그런가보다 하고 웃어 넘겼습니다.
그런데 식사하고 있는 와중에 고기를 구운 철판을 수세미로 닦기 시작했습니다. 처음에 철판도구로만 가볍게 닦는건 늘러붙어서 그런가 했는데 수세미를 눈 앞에서 교체해가며 계속 닦더라구요. 소리가 매우 거슬렸습니다.
그리고 뒤에 나온 밥을 먹고 있는데 접시를 치워버리더라구요. 식사가 끝나지도 않는데 정리하는게 말이 됩니까?
고기 굽는거 포함 30분 가량의 식사를 마친 뒤 결제하려고 일어나니 뭐 어디로 가라 안내도 없고 배웅도 없고.
비싼 돈 주고 최악의 서비스 경험입니다.
