25周年記念コースを予約し来店。
目の前の大きな鉄板で焼き上げるライブ感はワクワクしました。
前菜・サラダ・ステーキ・ご飯・スープの内容だったのですが、ご飯・スープがいつまで経っても来ない……しまいには「お会計を……」と声をかけられてびっくりしました。
ご飯・スープがきていない事を伝えると急いでバックヤードらしきところに飛び込んでいって、またしばらく放置……時間も無いし、埒が開かないため、来ていない品分を減額できないか伝えると、別のスタッフから謝罪などはなくただ了承の言葉だけでした。
店舗内は私達のグループ含め、2組しかいなかったため、忙しいから忘れていたとかはなかったはず……とモヤモヤしながら会計しました。
尚、会計時に連れが「出すのを忘れていたのか？」とスタッフに問いかけてようやく謝罪の言葉がありました。
料理は美味しかったのですごく残念です。
このままのオペレーションなら、他の方にオススメはできないです……
(Translated by Google)
I made a reservation for the 25th anniversary course and came to the store.
The live feeling of grilling food on a large iron plate right in front of me was exciting.
The order was for an appetizer, salad, steak, rice, and soup, but the rice and soup never arrived...I was surprised when they finally asked me to pay the bill.
When I told them that the rice and soup hadn't arrived, they hurriedly rushed to what appeared to be the backyard and left them there for a while...I didn't have time and they couldn't open the food, so I asked them if they could reduce the price for the items that hadn't arrived, but another staff member didn't offer an apology, just a word of approval.
There were only 2 people in the store, including our group, so I paid the bill feeling confused, thinking that they couldn't have forgotten because they were busy.
Furthermore, at the time of paying the bill, my companion asked the staff, "Did you forget to pay?", and only then did the staff apologize.
It's a shame because the food was delicious.
If the operation continues as it is, I cannot recommend it to others...
