【異物混入。閲覧注意】
12月11日17時頃
メンチカツバーガーを購入。
子どもが途中で食べ残したので持ち帰り翌日(自己責任の元)大人が食べていたところ中身の目玉焼きの中に輪ゴムが入っていました。
本部事務所に電話したところ後ほど担当より折り返すとの事。
【追記】
その後謝罪と返金あり。購入代金は振り込むので〜と仰られ、異物混入についてあまり深くお考えではない様子でしたので誠意を感じる事ができずその旨伝え直接謝罪という形になりました。
飲食業の異物混入は命に関わります。
人によってはゴムアレルギーでアナフィラキシーを起こしていたかもしれません
入っていたのが電池だったら飲み込めばどうなりますか。最悪死に至ります。
謝罪というものは直接対面にて行うものです。今後のクレーム対応にも活かして頂きたいです。今回の事決して忘れないでください
(Translated by Google)
[Foreign matter mixed in. Viewing caution]
December 11th around 17:00
Purchased the minced meat cutlet burger.
My child left some food on the way, so I took it home and the next day (at my own risk) when an adult ate it, I found a rubber band inside the fried egg.
When I called the main office, I was told that the person in charge would call me back later.
【postscript】
After that I received an apology and a refund. They told me that they would transfer the purchase price, but they didn't seem to think very deeply about the possibility of foreign substance contamination, so I couldn't get a sense of their sincerity, so I told them that and apologized directly.
Contamination with foreign substances in the food and beverage industry can be life-threatening.
Some people may experience anaphylaxis due to a rubber allergy.
If there were batteries inside, what would happen if I swallowed them? In the worst case, it will lead to death.
Apology is something that is done face-to-face. I would like to utilize this information in dealing with future complaints. Please never forget this time
