「料理はすごく美味しかったけど店員の態度が非常に良くなかった。」
初めて食べに行きましたが、料理はとても美味しかったです。神戸牛の特選赤身のディナーセットを注文しました。赤身ならではのジューシーな旨みが噛んだ時に広がり、タレを付けなくても十分味わえ、とても神戸牛ならではの味を楽しむことが出来ました。
しかし店員の態度が悪く、いい気分で食べることが出来ませんでした。なぜなら、ご案内の不備に対して一切謝罪をせず、さらに若い女性の店員2人が私達のことについて色々愚痴かなんかを話していてとても不愉快だったからです。
長文ですが以下が詳細です。
まず女性店員Hさんはご案内時に1階が洋食席、2階がステーキ席であることを説明せずにそのまま私たちを１階に案内しました。神戸牛ステーキを食べたいと思って入店した私たちはその事を知りませんでした。メニューをみてステーキがないことを別の女性店員さんに指摘した後に階の説明をされました。また2階の席が予約で埋まっているという理由で店員さんはステーキのメニュー表をもってきて１階で提供するといい、私たちは渋々1階で食べることになりました。
もちろん、この店に対する私たちの知識不足も原因だと思うので、ここで終わればまだ私たちも許したでしょう。
しかし、私たちが料理を食べている時、女性店員Hさんと別と女性店員さんが私たちに対して"若いから"という理由で1階に案内したことや色々愚痴を言っていました。それを聞いて私たちはなぜ"若い"と言うだけで2階に案内してくれなかったのか、なぜ一番最初に1階2階の説明をしなかったことおよび2階が埋まっていることに対する謝罪をしなかったのか、なぜ愚痴や言い訳を聞きながら私たちは食べないといけないのか、本当に腹が立ち気持ちよく食べることが出来ませんでした。
せっかく料理が美味しいのに店員の質が低いのは非常に残念ですし、このようなお店はおすすめしたくありません。このお店に行くよりも三ノ宮の志んや他の店に行く方が気持ちよくたべられると思います。
(Translated by Google)
"The food was delicious, but the staff's attitude was very rude."
It was my first time eating there, and the food was excellent. I ordered the Kobe beef special lean meat dinner set. The juicy flavor of the lean meat spread with each bite, and it was delicious enough even without any sauce. I really enjoyed the unique taste of Kobe beef.
However, the staff's attitude was rude, and I couldn't enjoy my meal. They didn't apologize for the misunderstanding, and two young female staff members were complaining about us, which was very unpleasant.
This is a long story, but the details are below.
First, when female staff member H showed us to the restaurant, she didn't explain that the first floor was Western-style dining and the second floor was steak dining, and instead just showed us to the first floor. We were unaware of this, as we had entered the restaurant hoping to eat Kobe beef steak. After looking at the menu and pointing out to another female staff member that there was no steak available, we were only told which floor we were on. The staff member also brought a steak menu and said that the second floor was fully booked, so we reluctantly ate there.
Of course, I think our lack of knowledge about the restaurant was also a factor, so if it had ended there, we would have forgiven it.
However, while we were eating, female staff member H and another female staff member were complaining about various things, such as how they had guided us to the first floor because we were "young." Hearing this, we were really angry and couldn't enjoy our meal. We wondered why they hadn't guided us to the second floor just because we were "young," why they hadn't explained the first and second floors to us in the first place and why they hadn't apologized for the second floor being full, and why we had to eat while listening to their complaints and excuses.
It's a shame that the food is so delicious but the staff are so poor quality, and we wouldn't recommend this kind of restaurant. I think you'd have a better experience at Shin's in Sannomiya or another restaurant than at this one.
