「料理はすごく美味しかったけど店員の態度が非常に良くなかった。」
初めて食べに行きましたが、料理はとても美味しかったです。神戸牛の特選赤身のディナーセットを注文しました。赤身ならではのジューシーな旨みが噛んだ時に広がり、タレを付けなくても十分味わえ、とても神戸牛ならではの味を楽しむことが出来ました。
しかし店員の態度が悪く、いい気分で食べることが出来ませんでした。なぜなら、ご案内の不備に対して一切謝罪をせず、さらに若い女性の店員2人が私達のことについて色々愚痴かなんかを話していてとても不愉快だったからです。
長文ですが以下が詳細です。
まず女性店員Hさんはご案内時に1階が洋食席、2階がステーキ席であることを説明せずにそのまま私たちを１階に案内しました。神戸牛ステーキを食べたいと思って入店した私たちはその事を知りませんでした。メニューをみてステーキがないことを別の女性店員さんに指摘した後に階の説明をされました。また2階の席が予約で埋まっているという理由で店員さんはステーキのメニュー表をもってきて１階で提供するといい、私たちは渋々1階で食べることになりました。
もちろん、この店に対する私たちの知識不足も原因だと思うので、ここで終わればまだ私たちも許したでしょう。
しかし、私たちが料理を食べている時、女性店員Hさんと別と女性店員さんが私たちに対して"若いから"という理由で1階に案内したことや色々愚痴を言っていました。それを聞いて私たちはなぜ"若い"と言うだけで2階に案内してくれなかったのか、なぜ一番最初に1階2階の説明をしなかったことおよび2階が埋まっていることに対する謝罪をしなかったのか、なぜ愚痴や言い訳を聞きながら私たちは食べないといけないのか、本当に腹が立ち気持ちよく食べることが出来ませんでした。
せっかく料理が美味しいのに店員の質が低いのは非常に残念ですし、このようなお店はおすすめしたくありません。このお店に行くよりも三ノ宮の志んや他の店に行く方が気持ちよくたべられると思います。
(Translated by Google)
"The food was delicious, but the staff's attitude was extremely poor."
This was my first time dining there, and the food was indeed very tasty. I ordered the Kobe beef special lean cut dinner set. The juicy flavor unique to lean cuts spread with every bite, and it was delicious even without sauce; I was able to truly enjoy the unique taste of Kobe beef.
However, the staff's attitude was terrible, and I couldn't enjoy my meal. This was because they didn't apologize at all for the shortcomings in guiding us, and furthermore, two young female staff members were gossiping about us, which was very unpleasant.
The following is a detailed account, although it's a bit long.
First, female staff member H guided us to the first floor without explaining that the first floor was for Western-style dining and the second floor was for steak. We entered the restaurant wanting to eat Kobe beef steak, so we didn't know this. After looking at the menu and pointing out to another female staff member that there was no steak, she explained the floors to us. Also, because the second floor was fully booked, the staff brought the steak menu and said they would serve us on the first floor, so we reluctantly ate on the first floor. Of course, we acknowledge that our lack of knowledge about the restaurant was partly to blame, and we might have forgiven them if it had ended there.
However, while we were eating, female staff member H and another female staff member were complaining about various things, including how they had seated us on the first floor simply because we were "young." Hearing this, we were truly angered and couldn't enjoy our meal. We couldn't understand why they didn't seat us on the second floor just because we were "young," why they didn't explain the layout of the first and second floors at the beginning, or apologize for the second floor being full, and why we had to eat while listening to their complaints and excuses.
It's a real shame that the food was so delicious, but the service was so poor. I wouldn't recommend this restaurant. You'd have a much more pleasant dining experience at Shin in Sannomiya or another restaurant.
