「料理はすごく美味しかったけど店員の態度が非常に良くなかった。」
初めて食べに行きましたが、料理はとても美味しかったです。神戸牛の特選赤身のディナーセットを注文しました。赤身ならではのジューシーな旨みが噛んだ時に広がり、タレを付けなくても十分味わえ、とても神戸牛ならではの味を楽しむことが出来ました。
しかし店員の態度が悪く、いい気分で食べることが出来ませんでした。なぜなら、ご案内の不備に対して一切謝罪をせず、さらに若い女性の店員2人が私達のことについて色々愚痴かなんかを話していてとても不愉快だったからです。
長文ですが以下が詳細です。
まず女性店員Hさんはご案内時に1階が洋食席、2階がステーキ席であることを説明せずにそのまま私たちを１階に案内しました。神戸牛ステーキを食べたいと思って入店した私たちはその事を知りませんでした。メニューをみてステーキがないことを別の女性店員さんに指摘した後に階の説明をされました。また2階の席が予約で埋まっているという理由で店員さんはステーキのメニュー表をもってきて１階で提供するといい、私たちは渋々1階で食べることになりました。
もちろん、この店に対する私たちの知識不足も原因だと思うので、ここで終わればまだ私たちも許したでしょう。
しかし、私たちが料理を食べている時、女性店員Hさんと別と女性店員さんが私たちに対して"若いから"という理由で1階に案内したことや色々愚痴を言っていました。それを聞いて私たちはなぜ"若い"と言うだけで2階に案内してくれなかったのか、なぜ一番最初に1階2階の説明をしなかったことおよび2階が埋まっていることに対する謝罪をしなかったのか、なぜ愚痴や言い訳を聞きながら私たちは食べないといけないのか、本当に腹が立ち気持ちよく食べることが出来ませんでした。
せっかく料理が美味しいのに店員の質が低いのは非常に残念ですし、このようなお店はおすすめしたくありません。このお店に行くよりも三ノ宮の志んや他の店に行く方が気持ちよくたべられると思います。
(Translated by Google)
``The food was very delicious, but the attitude of the staff was very poor.''
It was my first time to eat there, and the food was very delicious. I ordered the Kobe beef special lean dinner set. The juicy flavor that only comes from red meat spreads when you bite into it, and you can enjoy it without adding any sauce, allowing me to enjoy the unique taste of Kobe beef.
However, the waiter's attitude was so bad that I couldn't enjoy my meal. This was because they didn't apologize at all for the lack of guidance, and two young female staff members were complaining about us, which was very unpleasant.
It's a long post, but the details are below.
First, the female clerk, Ms. H, guided us to the first floor without explaining that the first floor was the Western food section and the second floor was the steak section. We didn't know this when we entered the store wanting to eat Kobe beef steak. After looking at the menu and pointing out to another female staff member that there was no steak, she explained the floor. Also, since the seats on the second floor were fully booked, the staff brought us a steak menu and offered to serve it on the first floor, so we reluctantly decided to eat there.
Of course, I think it was also due to our lack of knowledge about this store, so we would have forgiven it if it had ended here.
However, while we were eating, a female waiter, H, and another female waitress complained about various things, including that she had taken us to the first floor because we were "young." When we heard that, we wondered why they didn't just tell us they were "young" and show us to the second floor, and why they didn't explain about the first and second floors first, and that the second floor was full. I was really angry and couldn't eat comfortably, wondering why they didn't apologize for what happened and why we had to eat while listening to their complaints and excuses.
It's very disappointing that the food is delicious but the staff is of low quality, and I would not recommend a restaurant like this. I think you'll feel more comfortable eating at Shin or other restaurants in Sannomiya than going to this restaurant.
