Really disappointing and we did not feel valued as guests of this establishment.
Firstly, the couple to our left, and the group of 3 to our right seemed to be treated much better during their experience for whatever reason.
I ordered the same cut of meat as the group on my right, but I could see theirs was a much better cut and quality. Also during the service, the chef clearly spent more time explaining things to the group on our right, than he did interacting with me and my girlfriend at all. Imagine seeing him go on about a certain dish for 5 minutes, talking to the group respectfully in English, and then when it comes to serving us the same dish, he simply hands it over “here you go - beef”. It felt rude and disrespectful.
For the main course, the chef cooked our vegetables at the same time as the group on our right. Then the chef cooked the groups steaks, but didn’t cook ours. This meant by the time he had finished their steaks, started cooking ours, and finally served our food, our vegetables were cold and soggy. This is because they were left sitting out in the open for about 15-20 minutes. Meanwhile the group on the right had their steak and vegetables, served warm.
My partner and I ordered the same cut of beef, but different sizes, mine being larger. But when they cooked and served the beef, they completely disregarded this and served us both cuts 50/50. This meant I got less than I intended and my partner got more than she wanted.
My girlfriend ordered garlic rice, which didn’t come out until about 15 minutes after her steak had been served. She would either have to wait for her garlic rice and therefore have her beef get cold, or eat the beef by itself while it was warm and then have the garlic rice separately afterwards. For the price we paid, this is unacceptable and a complete oversight during their service. Especially as everyone else got their rice servings immediately with their steak.
Some of the starter courses weren’t very nice either. For example, the beef sushi, it was essentially a raw piece of thin beef on the sushi. I don’t believe this method of serving the beef really brings out the best flavour of the beef.
During the experience, every meal was served from right to left. But for dessert, the group on our right and the couple on our left were given their desserts first, while we waited about 5 minutes for ours. This is despite all our plates being taken away at the same time. Why was extra care given to the other groups at the table? Is it because they had Japanese speaking members and we did not?
For this dinner, we paid about $275 each. However, the dinner felt rushed, the meal service was disorganised, and overall the quality of the courses were not that great.
