本当は星1も付けたくありません。
当日予約したのが悪かったのかもしれないですけど、それでもあまりにも酷いです。楽しみにして来たら、店員はいないわ、他のご予約の方も多数待っている中、予約の時間になっていたので中まで入って聞いてみると、「予約が確認できていない。」と。さらに、予約していた物はもうお昼で品切れ。確かにHPから予約し、予約承りましたというメールもいただきました。予約していた重も残っていたため予約したのにも関わらず、品切れ？しっかり予約管理できていないのですか？忙しいのは分かります。ですが昼の時点で品切れなら最初から予約できないようにしてください。楽しみにしてきたのに気分だだ下がりです。かける言葉もありません。よっぽど、近くの某有名ラーメン店さんの方が店員さんの対応も良く、回転率も早いので良かったです。
(Translated by Google)
Honestly, I don't even want to give it a 1-star rating.
Maybe it was a bad idea to make a reservation on the day, but even so, it was just awful. I was looking forward to it, but there was no staff there. Many other customers were waiting, and it was already time for my reservation, so I went inside to ask, and they said, "We haven't confirmed your reservation." What's more, the item I reserved was already sold out by lunchtime. I did make a reservation on their website, and I received an email saying my reservation was accepted. Even though the bento box I reserved was still available, it was out of stock? Are they not managing reservations properly? I understand they're busy, but if it's sold out by lunchtime, they should not allow reservations in the first place. I was looking forward to it, and my mood is so low. I don't know what to say. I'd much rather go to a famous ramen restaurant nearby, where the staff are much nicer and the turnover is faster.
