A Disappointing Experience – Overpriced and Unprofessional
I usually don’t leave bad reviews, but my experience at Restaurant Sankita Kobe Beef Miyabi yesterday was so upsetting that it ruined my trip and left a bad impression of this city. I feel it's important to warn other travelers to be cautious before choosing a restaurant based solely on Google reviews.
At first, the lady on the 2nd floor was friendly and helpful, which gave us a good initial impression. But once she left, we had to deal with an older chef men who barely spoke any English. Communicating with him was really difficult, and he seemed impatient and rushed us into ordering.
We came to enjoy some Kobe beef, but instead of allowing us to relax and savor the experience, the chef felt more like a pushy salesperson, pressuring us to order beef sushi and other expensive items we didn’t really want.
To make matters worse, the final bill was not what we expected. We ended up paying ¥140,470 (around $1,000 USD) for an hour of poor service from someone who wasn’t professional or welcoming to foreign guests. The service barely felt like it was worth $100, let alone $1,000. I had ordered two types of meat from the menu: 300g Kobe Prime Beef Sirloin (¥37,000) and 180g Kobe Prime Beef Fillet (¥43,200), which should have totaled around ¥80200.
Furthermore, before cooking the meat, isn’t it standard practice to inform customers about what they’re being served? It felt like we were being taken advantage of as foreigners, with no clear communication about the meal and price of the order.
If this kind of overcharging and poor service happened in North America, like in Canada or the USA, people would definitely refuse to pay and decline such unprofessional service. It’s shocking to experience this here.
To the owner: I noticed I’m not the first person to leave a one-star review. I would strongly recommend addressing these issues. I’ll never return to this restaurant and will make sure to warn others about this experience. What a shame !!!
